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Email not working

narl
Tuning in

IMG_4238.png

I can sign in to the virgin media webmail just fine although I am unable to sign in to the webmail using either the iPhone email l or another client. It states the password is incorrect when it’s the some one I use to sign in to the webmail. 

any assistance would be greatly appreciated 

1 REPLY 1

Arissa_H
Forum Team
Forum Team

Hi Narl 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see you are having issues with your webmail ☹.

Have you tried using another device at all?

When you try resting the password, please ensure that you have not used the password before.

Have you tried clearing cache and cookies just for the mail?

Let us know, we will do our best to help.

Thank you.  

Ari - Forum Team


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