Email not working

[hearbear]

Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. Virgin media asked me via Twitter to post here to see if someone can sort this out. any help would be helpful. This is both logging in via web browser and mail app on her phone.

[Adri_G]

Hi hearbear, thanks for your post on our help forums and welcome to the VM community.
 

We're sorry to hear of the email issues your wife has currently, we'd love to best assist with this.
In order to have a look into the account, I will send you a PM here soon.

Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.

[hearbear]

Just wondering if anyone is able to assist with this problem?

Adri_G Forum Team initially responded and then just disappeared

[Adri_G]

Hey, hearbear.

Thanks for the posts and for this update on the thread, we're sorry for any slow replies as we appreciate it's not ideal as we do not offer instant messaging over this forum however we always make sure to reply once we can.

I'm back and ready to help again now, I'll shortly sent you a new message as a follow-up, please check this out and we'll take things from there.

Regards,