You'll need to give more information.
How are you trying to connect, with an email app on a device, or webmail using a browser, or both?
What messages do you get?
Is this email address linked to your virgin broadband account?
Hi Ric5150, thanks for the message and welcome back to the forums.
I am sorry to hear that there is an email issue and this is not the experience which we want you to have.
Would you be able to confirm what jpeg1 has asked and let us know if you are still having issues?
Kind regards, Chris