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Email not working

Joining in

Hi, really hope you can help regarding my email.

Its been fine until yesterday at 17.45 it stopped working. 

Your help would be gratefully received.


Kind regards


Richard canning


Alessandro Volta

You'll need to give more information.

How are you trying to connect, with an email app on a device, or webmail using a browser, or both?

What messages do you get? 

Is this email address linked to your virgin broadband account? 

Forum Team
Forum Team

Hi Ric5150, thanks for the message and welcome back to the forums. 

I am sorry to hear that there is an email issue and this is not the experience which we want you to have. 

Would you be able to confirm what jpeg1 has asked and let us know if you are still having issues? 

Kind regards, Chris 

Hi Chris yes your team was fantastic. Ive forgotten the individuals name but thank you so much.



Glad to hear you're all back up and running Ric5150.

If you have any further issues, please post back to us on this forum and we'll assist you as much as we can.

Kind regards Jodi.