Virgin Media Community

[RKerr]

My ntlworld account had suddenly stopped working.

I keep getting a message saying “password not provided” 

No settings have changed on my iphone.

What is going on ? 

I have had this account for many years and have important emails in there for holiday booking etc.

Resetting password online doesn’t work.

I need help with this ASAP.

[RKerr]

I have the same issue and I suspect many others too. Where is the Customer Support ?

[RKerr]

Not much chance of that as my ntlworld email account no longer works on iPhone.

No matter what I do I keep getting asked for a password.

Nothing has changed in my settings.

I’ve removed the account from iPhone and added it again.

Nothing works.

I need this fixed ASAP.

I’m sure there are many others having the same issue.

Please tell me Virgin is aware of this Major problem.

[Graham_A]

What happens when you try to access your email account directly via the VM Mail webmail page here: https://mail2.virginmedia.com/

Post back with any error messages that you may get when you try.

[RKerr]

Spoiler

 Tried to reset password many times. Enter DOB and answer security question but nothing happens when submitted.

[Graham_A]

A member of the VM Forum Team should be along shortly to assist you with this issue.  Whilst waiting for them to get here can you please confirm that you have a current VM broadband account.

[Kain_W]

Hi RKerr,

Apologies for the issues with our email and welcome to the community.

To rectify this I've dropped you a PM to discuss further, this message will appear within the purple envelope icon.

Thanks,

[RKerr]

I can confirm that I do have a VM Broadband Account.

[Kain_W]

Thanks for your cooperation over PM RKerr,

I'm glad we got that sorted for you.

If you do face any further issues then don't hesitate to contact us again.

Cheers,