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Dlbeer1
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Email not working..

Screenshot_20210810-172358.png

 had this error message for a week. Keep getting told different things. Latest is to put it on here for someone to help.. 

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Graham_A
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Re: Email not working..

Follow the advice posted here: Mailbox is unavailable - Virgin Media Community - 4771528

If that doesn't unlock the account post back and the VM Forum Team will advise further when they reach this thread.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Dlbeer1
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Re: Email not working..

How do I do a password reset? I've looked everywhere (I'm not very techy)

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Graham_A
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Re: Email not working..

Sign in to My Virgin Media,  https://my.virginmedia.com/   go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

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Laurie_C
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Re: Email not working..

Hi Dlbeer1,

 

Thanks for getting in touch, I'm sorry that you're having some problems with your email account.

 

Have you been able to follow the advice given by @Graham_A? If so, did this resolve the issue?

 

Kind regards,

Laurie

Laurie_C
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