Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
I tried changing my password and it works on webmail now but still won't work on my iphone. Won't even let me put the account back on to it.
I only collect this on my Iphone 6s. I don't have any other devices. It stopped working on this device last week. I tried taking it off and adding the account again but now it won't even add it. I just get a message saying Cannot get mail. The user name or password for "imap.virginmedia.com" is incorrect.
It wouldn't even work on webmail until i changed my password and now i can see my mail on webmail but not on my iphone.
Thanks for getting back to me and confirming jonnygoodhand54. I am going to check to see if the issue is Virgin Media related or if there's an issue with the app you're using? I will get back to you soon.