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jonnygoodhand54
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Email not working

One of my email accounts has been inaccessible for 3 days now.   Every time I am directed to https://store.virginmedia.com/unavailable.html , and it is this message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I tried changing my password and it works on webmail now but still won't work on my iphone. Won't even let me put the account back on to it.

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Lee_R
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Re: Email not working

Hi jonnygoodhand54, thanks for posting and welcome to our community.

I am sorry to hear you're having issues accessing your email address. Can I ask if you're able to access your email address from all other clients and devices?

Regards

 

Lee_R

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jonnygoodhand54
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Re: Email not working

I only collect this on my Iphone 6s. I don't have any other devices. It stopped working on this device last week. I tried taking it off and adding the account again but now it won't even add it. I just get a message saying Cannot get mail. The user name or password for "imap.virginmedia.com" is incorrect.

It wouldn't even work on webmail until i changed my password and now i can see my mail on webmail but not on my iphone.

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Lee_R
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Re: Email not working

Thanks for getting back to me and confirming jonnygoodhand54.  I am going to check to see if the issue is Virgin Media related or if there's an issue with the app you're using?  I will get back to you soon.

Regards

 

Lee_R

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jonnygoodhand54
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Re: Email not working

Thank you. I look forward to hearing from you.

 

I have just checked thid morning and i cannot even access my email on webmail today so i now have no way at all of accessing my email account.

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Lee_R
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Re: Email not working

I am sorry your issue has returned jonnygoodhand54.

To enable me to look into this further for you I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Lee_R
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Re: Email not working

Hi jonnygoodhand54

Just a quick post to confirm you're satisfied with the efforts of our team to respond, to and resolve your issue?

Please call on our assistance any time you need it.

Regards

 

Lee_R

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