Virgin Media Community

[alangigi]

Not receiving emails today. Anyone else suffering?

Been working fine for many months. Have tried sending emails from one account to another. Not being received

[用心棒]

@alangigi, sign into webmail and confirm there are not unexpected filter rules listed under ≡ > Settings > ▸ Email > Filter Rules; if there are following the advice here, My Virgin Media email has been hacked. If that link does not work please try the Google cached version here:

http://webcache.googleusercontent.com/search?q=cache:https://www.virginmedia.com/help/virgin-media-m...

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@ModTeam, Off-topic: tried to access My Virgin Media email has been hacked but could not and browser console returns error: ERROR Error: Uncaught (in promise): Error: Cannot match any routes. URL Segment: 'help/security/why-is-my-virgin-media-email-hacked' This issue is occurring for a few otehr help articles I have tried to access

[alangigi]

Thanks but it turns out there was  a problem at our email forwarding company Freeparking/Namesco which they claim has been resolved but there of course is a backlog of emails

[Carley_S]

Hi @alangigi

Welcome back to the community! 

Glad to hear that you've found the issue with your emails, hopefully Freeparking/Namesco have been able to resolve this for you and you are back sending and receiving emails as normal. Please let us know if you have any further questions, we'll be here if you ever need help with your account or services.