Good day to you
Since Friday I have had no success accessing my email through Virgin Media webmail. Initially it said there was a problem accessing my account, but now, after going through a Technical Support web chat on Friday (reference number P010726182) where we reset the account password, the error on webmail now says
Your e-mail account []@virginmedia.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again.
I have done this, and I have entered the correct password but the problem persists. To be clear, I am able to login to webmail using the password as reset with technical support on Friday, but when I go to "expand" my e-mail folders on the left hand side the error above appears. Can someone please help?
Many thanks
Michael