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Billymack572
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Email not working on any device

I also can’t access emails through myvirginmedia

Help desk think their may be a wider problem and suggest I track online except I can’t find the link. 

So is there a fix, or any update? 

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coenoby
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Re: Email not working on any device


@Billymack572 wrote:

I also can’t access emails through myvirginmedia

So is there a fix, or any update? 


So what error message do you get when you sign directly into your Virgin Media email account from here https://mail2.virginmedia.com/  ?

Coenoby

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ravenstar68
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Re: Email not working on any device

At time of writing I can access Virgin Media emails via both mail2.virginmedia.com and the Email link from my.virginmedia.com

What exactly are you seeing?  Can you try logging in from an Incognito Window (Chrome) or Inprivate Window (Firefox)?

Tim

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用心棒
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Re: Email not working on any device


@Billymack572 wrote:


Help desk think their may be a wider problem and suggest I track online except I can’t find the link.


Likely referring to Check your service status page

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John_GS
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Re: Email not working on any device

Hi Billymack572

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the email issue. There's no outages I'm aware of. 

 

Have you been able to access the system since posting? Or if not, are you getting any error messages? 

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Billymack572
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Re: Email not working on any device

All resolved by a full password reset.  Virgin media has disabled my access to email as a “dodgy” link had been clicked through. 

Easy fix once issue identified. 

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Zach_R
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Re: Email not working on any device

Hi @Billymack572,

I am really sorry to hear that you had this issue with your email service on your devices, but I'm glad to hear that you've now been able to resolve the problem.

Please do let us know if there's anything further that we can assist you with.

Thanks,
 



Zach - Forum Team


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