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johnboy88
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Email not working on PC and Iphone but does on VM website

Hi, my ntlworld email has not worked since Monday this week through my windows 10 PC and Iphone 7.
It does work, however on the VM website.So something must have changed at VM end.
I have a second email account for a family member, and that was still working on my PC & Iphone until just now.
I have removed my account and added it again on the PC, I now receive a message saying there is a problem downloading emails with error code 0x80048830
I would assume that you have changed the server details etc for POP3 accounts.
I have received no notice of this change.
Please can you send correct details for pop3 in Windows 10.
Thanks.

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Graham_A
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Re: Email not working on PC and Iphone but does on VM website

You can find the settings here: virgin-media-mail-how-to-use-email-with-mail-clients 

There haven't been any changes to the recommended settings since March 2017.  There have been some intermittent issues with pop3/imap server access recently.

________________________________
Graham

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DJ_Shadow1966
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Message 3 of 15
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Re: Email not working on PC and Iphone but does on VM website

Hello

All the details you need are in https://www.virginmedia.com/help/virgin-media-mail-how-to-update-email-settings

To update your POP Server settings:

  1. Open Settings
  2. Open the settings for your Mail account. Depending on your version of iOS this may found in:
    • Settings > Mail, Contacts, Calendars
    • Settings > Mail
    • Settings > Accounts and Passwords
    • Settings > Passwords & Accounts
  3. Find the Incoming mail server settings
     

     

  4. Change the POP settings to:
    • Host Name: pop3.virginmedia.com
    • Username: Your full email address e.g. Richard.Branson@ntlworld.com
     

     

  5. Select Advanced
  6. Find Incoming Settings
     

     

  7. Update the Settings to:
    • Select Use SSL
    • Server Port: 995
     

     

  8. Tap back to go back to the account settings
  9. Tap on SMTP in the Outgoing mail server settings
  10. Select smtp.ntlworld.com
  11. Find the Outgoing Mail Server settings
     

     

    • Host Name: smtp.virginmedia.com
    • Username: Your full email address e.g. Richard.Branson@ntlworld.com
    • Password: Your Virgin Media Mail password
    • Authentication: Password
    • Select Use SSL
    • Server Port: 465
    • update the settings to:
     
  12. Tap Done to check and save your new SMTP settings. Your SMTP server name will updated to show smtp.virginmedia.com
  13. Tap Back to return to the mail settings
  14. Tap Done to check and save your new POP settings

Regards Mike

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johnboy88
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Re: Email not working on PC and Iphone but does on VM website

Hi Mike, thanks for your reply; I have removed and re-added my e-mail account on the PCas per your instructions.
The settings seem to have been accepted, but I have no new emails yet and I have lost all my existing emails !
Is there any way of getting them back ?
I have not altered the Iphone yet, for fear of losing all the emails on that as well.
If nothing has been changed at your end, and I certainly have not changed anything, why did the PC & Iphone stop receiving emails?

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johnboy88
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Message 5 of 15
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Re: Email not working on PC and Iphone but does on VM website

Have just tried sending an email to my account, and it is not received on PC or Iphone but is on VM website, so there is definitely a problem with the account. Please advise.

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Anankha
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Message 6 of 15
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Re: Email not working on PC and Iphone but does on VM website

With Windows 10 Mail app the server details are a little different as there’s no separate place to enter the port numbers:

pop3.virginmedia.com:995:1
SSL yes/on

smtp.virginmedia.com:465:1
SSL on/yes.

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johnboy88
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Message 7 of 15
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Re: Email not working on PC and Iphone but does on VM website

But why has it stopped working just recently, having made no changes for years ?

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johnboy88
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Message 8 of 15
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Re: Email not working on PC and Iphone but does on VM website

Windows mail & Iphone mail app stopped at the same time???

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johnboy88
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Re: Email not working on PC and Iphone but does on VM website

This problem must be at the Virgin Media end.
Could someone from Virgin Media please look into this.
Thanks.

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Anankha
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Message 10 of 15
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Re: Email not working on PC and Iphone but does on VM website

Do your Windows mail setting for NTL email match the ones I posted?

There has been a problem with pop access which should be rectified now. 

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