Virgin Media Community

[lumpylawson]

My email stopped working on the 16th May. I pick up my mail from both Windows Live Mail via Outlook and via the app on my Virgin mobile. I read a couple of posts on this forum and it suggested changing the passwords for Virgin account and Virgin Email. This resolved the issue with the phone app but not Outlook. This is the error messages Outlook is giving me.

The connection to the server has failed.

Subject 'test'
Server: 'smtp.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10060

Unable to send or receive messages for the Blueyonder (lumpylawson) account. The connection to the server has failed.

Server: 'pop3.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 10060

Can you help?

[Graham_A · Accepted solution]

The first thing to do is to change your settings to those set out here:

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/jump-to/first-unread-m...

[lumpylawson]

Thank you. That works perfectly, on the desktop. Will try the laptop now. You are a legend.

[Zach_R]

Hi @lumpylawson,

Thank you for your posts and welcome to our community forums. We're here to help.

It's a shame to hear that you had these problems with your email service, but I'm glad to hear that you've now been able to get this sorted out thanks to the help of @Graham_A.

If there's anything else that we can assist you with, please do let us know.

Thanks,