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Licklepud1
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Email not recognised

Hi,

My brother has Autism and we are in the process of moving things over so I can deal with them as the carer who usually dealt with this info is off sick and we aren’t sure when they will return. So we are inputting his username/VM email to try and reset password and it’s saying it’s not found. Can someone please help as he needs to be able to access his emails so he can access other services.

Any help would be appreciated his email does end in @virginmedia.com so I’m unsure why it’s not found.

Thank you 

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Emily_G
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Re: Email not recognised

Thanks for the post Licklepud1 and sorry for the delay in response. 

 

Have you been able to access this since your post? 

 

Thanks, Emily.

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