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Dean7pa
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Email not loging in

Hi, I ain been able to log into emails. Keeps saying my mailbox is not available at the moment and my password isn’t working on phone. I nee to log in to my emails for work purposes. 

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Arpeebee
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Re: Email not loging in

I'm getting exactly the same. Afraid I'm struggling to get any help. Tried phoning, text, twitter and here but nothing yet 😞

 

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Tom_F
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Re: Email not loging in

Hi Dean7pa, thanks for getting in touch.

 

Please let me help get this sorted - I'll send a PM shortly to confirm the details and hope to hear back from you soon.

 

@Arpeebee I see you've been speaking with a colleague on another thread so I'm sure they'll be able to help further. 

 

Tom

Tom_F
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Re: Email not loging in

Thanks for getting back to me with the details Dean I've gone ahead and re-enabled the mailbox from our side now - that's usually enough to make it accessible again but if you have any more issues please feel free to send me another PM.

 

Tom

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Dean7pa
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Re: Email not loging in

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Hi Tom, Thanks for getting back to me but unfortunately it’s still the same. 
just tried  to log on on my iPhone and Says incorrect password and tried via virgin website and says mailbox not available at the moment. 

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Tom_F
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Re: Email not loging in

Thanks for getting back to me Dean7pa. I've raised a ticket with our IT team for this and confirmed the details via PM. As soon as I have an update I'll let you know - please let me know if there's anything else we can help with in the meantime.

 

Tom

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Tom_F
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Re: Email not loging in

Hi again Dean7pa, our IT team have let me know they believe this to be resolved - hopefully that's the case now, can you please give it a try and keep me posted with how you get on? 

 

Tom 

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