Menu
Reply
gerryk
  • 5
  • 0
  • 0
Tuning in
372 Views
Message 1 of 5
Flag for a moderator

Email not downloading

 Since yesterday afternoon I cannot download my blueyonder/VM emails to Outlook or MS Mail. Can only access email by logging in via VM website. I have not made any changes (everything was working yesterday morning). Help appreciated.

0 Kudos
Reply
coenoby
  • 3.11K
  • 445
  • 1.72K
Very Insightful Person
Very Insightful Person
346 Views
Message 2 of 5
Flag for a moderator

Re: Email not downloading


@gerryk wrote:

I cannot download my blueyonder/VM emails to Outlook or MS Mail.


What error message does Outlook give you when you try to pickup your email?

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
gerryk
  • 5
  • 0
  • 0
Tuning in
327 Views
Message 3 of 5
Flag for a moderator

Re: Email not downloading

It says "Send/Receive error" and when I click on this it says that synchronizing for my email address produced error code 0x800CCC0E. It also says that it cannot connect to the server. As I said, everything worked yesterday morning then stopped working during the afternoon and I haven't changed anything.
0 Kudos
Reply
Graham_A
  • 18.46K
  • 2.64K
  • 7.78K
Very Insightful Person
Very Insightful Person
317 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Email not downloading

@gerryk  Sometimes the password servers at VM get out of sync.

Try resetting the password for the email account concerned:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
gerryk
  • 5
  • 0
  • 0
Tuning in
308 Views
Message 5 of 5
Flag for a moderator

Re: Email not downloading

Thanks very much, Graham - that worked for Outlook. I'll try it now with MS Mail.

0 Kudos
Reply