Menu
Reply
Nicolenglish
  • 2
  • 0
  • 0
Joining in
507 Views
Message 1 of 6
Flag for a moderator

Email not deleted after account closure

I left Virginmedia in June 2019, and was told at the time that any Virgin email addresses connected to the account would be deleted after 90 days. However, this doesn't appear to have happened and my (now) old email address is still active, which is raising a number of concerns about spam/scam emails. Would it be possible to get these email addresses removed permanently? I think there were about four email addresses total which should have been removed,  all connected to the same account.

0 Kudos
Reply
Graham_A
  • 15.66K
  • 2.2K
  • 6.73K
Very Insightful Person
Very Insightful Person
498 Views
Message 2 of 6
Flag for a moderator

Re: Email not deleted after account closure

Welcome to the community.

The VM forum team staff will be able to arrange this for you.  It will take them a few days to respond but they will do so.

Whilst you wait it would be a good idea to delete any emails remaining on the server for the accounts concerned as well as any contact lists held there.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 545
Forum Team
Forum Team
389 Views
Message 3 of 6
Flag for a moderator

Re: Email not deleted after account closure

Hi Niciolenglish, 

Thanks for your post and welcome to our community. 

Really sorry that your email address is still active since leaving us, I can appreciate that you'll be keen to get it deleted and it's certainly something we can help with. 

For me to do this I am going to need to pop you a personal message and grab some details, I'll do this now and we'll get the ball rolling. 

:)

Emma_C - Forum Team
0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 545
Forum Team
Forum Team
322 Views
Message 4 of 6
Flag for a moderator

Re: Email not deleted after account closure

Hi Nicolenglish, 

That's all been sorted for you now, the email addresses will cease to work within the next five days. 

Any issues please let us know. 

Thanks. 

Emma_C - Forum Team
0 Kudos
Reply
Nicolenglish
  • 2
  • 0
  • 0
Joining in
318 Views
Message 5 of 6
Flag for a moderator

Re: Email not deleted after account closure

Much appreciated. Thank you very much for everyone's help.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 545
Forum Team
Forum Team
316 Views
Message 6 of 6
Flag for a moderator

Re: Email not deleted after account closure

Not a problem. 

If you do need to get in touch then the IT ticket reference is 
P010041512 and it will let us help you a bit quicker. 

Thanks. 

Emma_C - Forum Team
0 Kudos
Reply