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helenpratt4
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Email not available

I cannot access my email, it is saying mailbox not available.  I have spoken to several people at Virgin but no help, I really need to get into my emails urgently!!

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Alex_RM
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Re: Email not available

Hi helenpratt4,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to see you've some issues accessing your email account at the moment. 

 

Can you confirm for me if you've tried accessing this via webmail and a mail client?

 

Have you tried a password reset?

 

Alex_Rm

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helenpratt4
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Re: Email not available

I've tried both, I've just been on webchat with an agent though and they have reset my password again, I have got to wait an hour and then we will see if it works!!

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Alex_RM
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Re: Email not available

Thanks for getting back to me,

 

Please let me know if this doesn't resolve it for you then I can take a closer look.

 

Alex_Rm

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helenpratt4
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Re: Email not available

Great, thank you!

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helenpratt4
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Re: Email not available

This was working following the help from the online chat, however it isn't working again now, I can't get into anything!

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Molly_G
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Re: Email not available

Hi @helenpratt4,

 

I'm really sorry to hear the issue has returned. Just to confirm - is this email linked to a current open account with us or an old one.

Although, do this same error message appear across alternative devices?

 

Kind regards,

Molly_G
Forum Team



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helenpratt4
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Re: Email not available

I have an open account, been with Virgin for years, really experiencing problems at the moment though!

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Molly_G
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Re: Email not available

Thanks for confirming @helenpratt4,

 

I'll look into this for you - I'll just send you a private message just to get some account details from you as I am unable to locate your account currently.

Please keep an eye on the purple envelope at the top of the page.

 

Kind regards,

Molly_G
Forum Team



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