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MartB
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Email not available

Hi there, I've got an issue with a mailbox on one of my secondary accounts. I've reset the password but it's still giving me the same "try again in an hour" message. This has been going on since yesterday. What can I do to fix this please? Many thanks in advance

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coenoby
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Re: Email not available


@MartB wrote:

What can I do to fix this please? Many thanks in advance


There has been an ongoing problem with Virgin Media's email service for a while now. See here for details https://community.virginmedia.com/t5/Email/Webmail-403-Mailbox-Unavailable-errors/td-p/4294661/page/... 

One of the Forum Team (Virgin Media Employees) will contact you via this forum and get the necessary details from you to get the issue sorted. In the meantime do not post your email address here.😉

Coenoby

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Paul_DN
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Re: Email not available

Hi MartB,

 

 

Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

Paul_DN
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Re: Email not available

Hi MartB,

 

Thank you for coming back to me with an update, I am glad to hear everything is now working again.

 

Kind regards

 

Paul.

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