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ultralight
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Email not accessible

Hi there,

Please could I ask for a purple letter so I can reset my email. I did call up the helpline and they reset my password but I still can't get into my email account.

However, I am able to send emails from my iPhone so the SMTP is working.

I can't actually log in on the VM Email account though. Unfrtunately I have urgent emails to attend to.

Many thanks,

Rich

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Megan_L
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Re: Email not accessible

Hi Ultralight,

Thanks for using the forums to get this issue with your Email services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I just need to ask some question first so I can understand the issue further - 

  • What error message are you receiving on your email log in screen?
  • Are you able to log in to your online account here - Online Account? If not, what error do you get? 
  • Are you still a Virgin Media customer?

Thanks,

Megan_L

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ultralight
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Re: Email not accessible

I can access my virgin media account from your link.

I am a Virgin media customer.

i just can’t access my email. The error says’ Sorry, unavailable at this moment, try again in an hour..,,,’ it’s been like over a week now still no call back from IT team to reset my mailbox. 

Thanks 

rich 

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Graham_A
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Re: Email not accessible

Thanks for the extra information. @Megan_L or one of her colleagues will get back to you as soon as they can.  They should be able to find the issue and unlock the account if possible.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Steven_L
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Re: Email not accessible

Hey @ultralight

 

Welcome to the community and thanks for your post.

 

I have been able to locate your account and have re-enabled your mailbox to refresh its connection to the server. Please can you let me know if this has worked at all.

 

If this hasn't worked, please don't worry we can get this looked into with the help of our IT support team.

 

Regards

Steven_L

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ultralight
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Re: Email now accessible, thanks

Hi Steven,

Thanks a lot much appreciated. I can now access email. 

Best regards

Rich 

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Steven_L
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Re: Email now accessible, thanks

Great news @ultralight, glad that I could get that sorted for you today.

 

Have a fab rest of your day 🙂

 

 

Thanks

Steven_L

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