Email not accessible yet again - connection time out.

[MrsD1]

After resolving the issue of being unable to login a couple of days ago, I'm now receiving the following error message:

'Connection timed out. Please try re-loading page.'

Have tried reloading many times but no success.

Any advice most welcome.  I'm also thinking I need to switch to an alternative email service because the issues with Virgin are becoming too frequent.

[用心棒 · Accepted solution]

Try pressing Ctrl + Shift + R to bypass the browser's cache when refreshing page.

Do you see the same issue occurring on other devices?

Any chance anti- virus / malware application on device is interfering with webmail's connection?

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[Steven_L]

Hey @MrsD1,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your email account. Has the assistance from @用心棒 helped to resolve the issues that you're having? 

Regards,

Steven_L

[MrsD1]

Thanks for your response.  Will try your suggestion the next time the error message pops up (as I'm sure it will).

[Ryan_N]

Please keep us posted on that 🙂 

Cheers, 

Ryan.