Virgin Media Community

[g0fyd]

Had quite a few problems with email recent

Now getting this.

Note (Service status does not refer to email)

Your mailbox is not available at the moment.

[Graham_A · Accepted solution]

@g0fyd This usually indicates that the email address concerned has been locked by VM security.

This can usually be resolved by changing the password to one not previously used.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[g0fyd]

no joy, no option to sign in, in the queue with the bot for 2 hours

[g0fyd]

Graham

Thanks to your advice I managed to change passworg and it worked

Thankyou very much

Regards Ian 

[Ilyas_Y]

Hi there @g0fyd, thanks for reaching out to us on the forums. 👋🏼

I'm glad you have been able to benefit fro the forums for your query.
There is a wealth of knowledge on here, if you ever need assistance, feel free to reach out.

Kind regards,
Ilyas.