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Email missing folders

Joining in

Re the loss of all emails from inbox and folders on 18 June.

I received reassurances on 23rd June and 6th July that inbox and folders would be reinstated by 17th July.

My inbox was restored on 7th July but no folders. The folders contain very important personal data and it would be disastrous to lose them. When can I expect them to be restored ?

Thank you !


Forum Team
Forum Team

Hello colingee51,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with  your missing folders.

These should have been restored now for everyone.
I'd like to take a look into this for you as we have a way of investigating this and restoring them for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 


Very Insightful Person
Very Insightful Person

Sign into  webmail and confirm the missing folders are subscribed to by::

  • select ⚙ > E- Mail > Change IMAP subscriptions…
  • select  until all folder views are expanded
  • select ☐ until all are , i.e. all folder are selected
  • select Save
  • select ✉ (located top left)
  • press Ctrl + Shift + R to reload page
  • confirm any newly subscribed to folder are shown in webmail

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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