Menu
Reply
shiftymorgan
  • 16
  • 0
  • 0
Joining in
597 Views
Message 1 of 10
Flag for a moderator

Email mailbox not found

Please can someone contact me in regards to sorting out the issue with mailbox not found for my my father in law.

 

 

0 Kudos
Reply
HowardML
  • 12.27K
  • 1.42K
  • 5.72K
Very Insightful Person
Very Insightful Person
591 Views
Message 2 of 10
Flag for a moderator

Re: Email mailbox not found

No one from VMm will contact you to discuss the affairs of a customer unless that customer is you.

What is this error message in full, when does it happen? We might be able to give you some guidance so you can help your father-in-law.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
shiftymorgan
  • 16
  • 0
  • 0
Joining in
589 Views
Message 3 of 10
Flag for a moderator

Re: Email mailbox not found

Thanks for responding but it's what what everyone else is going through.

 

I'm sat with him, I've read the other posts that are on the forum.

 

I'll get him to create his own account on here.

0 Kudos
Reply
Graham_A
  • 16.15K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
569 Views
Message 4 of 10
Flag for a moderator

Re: Email mailbox not found

 


@shiftymorgan wrote:

Thanks for responding but it's what what everyone else is going through.

 

I'm sat with him, I've read the other posts that are on the forum.

 

I'll get him to create his own account on here.


Email mailbox not found is not an issue we have seen posted recently.  There are a lot of mailboxes that have been locked due to a security issue, but they return a mailbox not available please try later message.

You father in law needs to confirm that he is a current VM broadband customer and that the email address concerned is linked to the account.  Check it shows under My Profile or Manage Accounts when signed into My Virgin Media with the primary account details.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

shiftymorgan
  • 16
  • 0
  • 0
Joining in
551 Views
Message 5 of 10
Flag for a moderator

Re: Email mailbox not found

Sorry

 

It is : 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password your email from all of your devices.

 

He's had it for a couple of days and is now asking me for help 

0 Kudos
Reply
Graham_A
  • 16.15K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
540 Views
Message 6 of 10
Flag for a moderator

Re: Email mailbox not found

Ok, but please check the other questions re a live Virgin Media broadband account and is the email address linked.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
shiftymorgan
  • 16
  • 0
  • 0
Joining in
538 Views
Message 7 of 10
Flag for a moderator

Re: Email mailbox not found

It is a secondary account connected to an active VM broadband service.

 

The main account is working fine.

0 Kudos
Reply
Graham_A
  • 16.15K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
534 Views
Message 8 of 10
Flag for a moderator

Re: Email mailbox not found

Great, that gives the VM Forum Team valuable information to help get the account unlocked.  They will need your father in law to clear security with them before they can unlock the account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paul_DN
  • 5.86K
  • 343
  • 621
Forum Team
Forum Team
465 Views
Message 9 of 10
Flag for a moderator

Re: Email mailbox not found

Hi shiftymorgan,

 

 

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

0 Kudos
Reply
Paul_DN
  • 5.86K
  • 343
  • 621
Forum Team
Forum Team
453 Views
Message 10 of 10
Flag for a moderator

Re: Email mailbox not found

Hi shiftymorgan,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again

 

.

Regards

 

Paul

0 Kudos
Reply