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cms200
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Email mailbox not available

I have been without email for over a week now. All of our accounts were locked out. After several calls and complaints we now have access to the main account but still cannot access all of the others. 
message rec

Please try again in one hour etc

no one in the call centre seems to be able to help and we are not sure how they were able to fix one but not the others  

any advice would be appreciated 

 

 

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davegilly3333
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Re: Email mailbox not available

Hi this appears to be the same issue I have raised . The more we can get joined hopefully rsolved quicker

https://community.virginmedia.com/t5/user/viewprofilepage/user-id/803509

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Zoie_P
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Re: Email mailbox not available

Hi CMS200, 

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,
Zoie

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cms200
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Re: Email mailbox not available

It has been resolved. It took several calls and hours, but eventually someone sent the correct info to the security team who unlocked it. I still never received the call back and only found out it had been fixed by checking it daily. 

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Zoie_P
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Re: Email mailbox not available

Glad to hear this was resolved for you

Zoie 

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