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Email login

Up to speed

Why have VM reverted back to the extra level of security when I login to my emails. I am registered blind  and those silly little pictures are impossible to see so it takes me 10 minutes of guesswork to get in! Surely there is a better way for deafblind folk to access their emails without this hassle. Its a disability discrimination offence isn't it? Is there any way of overiding it?

Thanks in advance for any assistance


Very Insightful Person
Very Insightful Person

There is no way to bypass the ReCaptcha challenge (those silly little pictures or audio snippets ) but they can be avoided by using an email client, for instance Thunderbird or similar application.

Consider raising your concerns of  discrimination here Your rights under the Equality Act 2010 | Equality and Human Rights Commission; contact details appear towards foot of web page under "Further information" and below:

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082
Textphone: 0808 800 0084

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.


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