Email login

[VIPerson]

Why have VM reverted back to the extra level of security when I login to my emails. I am registered blind  and those silly little pictures are impossible to see so it takes me 10 minutes of guesswork to get in! Surely there is a better way for deafblind folk to access their emails without this hassle. Its a disability discrimination offence isn't it? Is there any way of overiding it?

Thanks in advance for any assistance

[用心棒]

There is no way to bypass the ReCaptcha challenge (those silly little pictures or audio snippets ) but they can be avoided by using an email client, for instance Thunderbird or similar application.

Consider raising your concerns of  discrimination here Your rights under the Equality Act 2010 | Equality and Human Rights Commission; contact details appear towards foot of web page under "Further information" and below:

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Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082
Textphone: 0808 800 0084

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.

Post:
FREEPOST
EASS HELPLINE
FPN6521

Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.

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