Virgin Media Community

[Yearofthegoat]

All of a sudden this afternoon my email login has started to be rejected.

Phone, Outlook and webmail all error saying either the password has been rejected, or the account is not available.

Other VM email accounts work fine.

I called 150 but I can't get them to understand that it's just a single email account - not the VM billing account, or all the email accounts, or the broadband itself - that's the problem.

Does anyone know what can be done to unblock the email account? I've changed the password twice, tried the new passwords each time but they're all rejected, so it appears the account itself is blocked for some reason.

Thanks!

[Laurie_C]

Hi Yearofthegoat,

Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having some problems with your email account.

I'd be more than happy to look into this for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

[Yearofthegoat]

Okay thanks