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Email login problem

Email password problem, can't change the password and states Username not recognised

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Re: Email login problem

Do you have a Virgin Media broadband account and is the email address concerned correctly linked to it?

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Re: Email login problem

Yes it is linked

 

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Re: Email login problem

If it is linked it would show under the My Profile or Manage Accounts tabs when signed into My Virgin Media with the primary account details.

A not recognised response suggests otherwise.

You might want to follow the info here to check your primary username:

virgin-media-reset-username-and-password 

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