This is the message I have received from Virgin Support:
An email account/address needs to be linked up to an account which has an active broadband service with us. If it isn't then the email account/address is removed and then deleted shortly after, usually within 90 days of the broadband service disconnecting but sometimes it gets missed when scanned by the system and stays active for longer.
We detail within the agreed terms and conditions that the email account/address will be removed if there's no active broadband service.
Apologies for any inconvenience that this may cause.
This was my response:
I cannot find anywhere in the terms and conditions where it says VM may terminate the email service when the client has not terminated the broadband contract.
VM has taken unilateral action to terminate my wife's email when it has been linked to my own email account for over 25 years, and I have been paying and still am paying VM for both broadband and mobile services.
I think you would find in a court of law that VM is in breach of contract, but I'm no expert.
Not only have you removed my wife's email without any justification, warning or apology but I will now forced to move my own email account because I cannot rely on a supplier who behaves in such an arbitrary manner and removes not only current email access but also historical email records.
This is appalling customer service.
John Coward