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Concerned_user
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Email login history

Hi,

Can a CSR please contact me regarding a request for email login history on one of our accounts.

Thanks in advance

M

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HowardML
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Re: Email login history

What are you trying to achieve? I suspect VM don't keep a history of log-ins. Is this something to do with the fact that you suspect your e-mail credentials are being used by a third part to send spam.

The VM Forum Team will contact you via this Forum to pursue further. No one from VM will phone you. That is noy how this Forum works.


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John_GS
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Re: Email login history

Hi Concerned_user,

 

Thanks for posting and welcome to the community. How can we help please?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Concerned_user
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Re: Email login history

Hi John_gs

I wish to request login history for one of the emails I have with VM, there has been multiple attempts to gain access to different personal accounts,  including attempts to obtain financial gains, thankfully the situation has been contained for now and two factor auth has been activated on all accounts possible, all passwords changed etc...

The detail requested will be used to investigate the source of the hack.

Please PM me, I will be happy to share more detail with you.

Thanks in advance.

All the best

...

Anonymous
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Re: Email login history

as IP addresses would be classed as personal data you may need to get the police to request the info as part of the case
Sololobo
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Re: Email login history

You may be able to gain access to this information through the use of a subject access request, a SAR, providing this information is in fact recorded by Virgin Media.

https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/

Good luck.




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