Menu
Reply
Nickash
  • 3
  • 0
  • 0
Joining in
473 Views
Message 1 of 6
Flag for a moderator

Email log

I think my email account has been hacked and cannot get anyone from Virgin to contact me to sort it out.

any ideas on what to do would be appreciated!

0 Kudos
Reply
Graham_A
  • 16.13K
  • 2.25K
  • 6.89K
Very Insightful Person
Very Insightful Person
467 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Email log

Some more information as to what makes you think your account has been hacked would be a good place to start.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Nickash
  • 3
  • 0
  • 0
Joining in
461 Views
Message 3 of 6
Flag for a moderator

Re: Email log

Hi Graham,

I am not very good with IT but my instagram account has definitely been hacked and I cannot log in to my virgin media email account as it is saying my account is unavailable and to try again in an hour. I have logged in to My Virgin Media and changed my password.

i just need some help from Virgin to resolve but cannot find anyone to help...

0 Kudos
Reply
Graham_A
  • 16.13K
  • 2.25K
  • 6.89K
Very Insightful Person
Very Insightful Person
452 Views
Message 4 of 6
Flag for a moderator

Re: Email log

Ok, the mailbox unavailable message usually indicates that your VM email account has been locked by VM for security reasons. 

Provided that you are still a Virgin Media broadband customer and the email address concerned is linked to your account either in the Virgin media mail section or as a secondary account the VM Forum Team should be able to help you.

They will reply sometime tomorrow.

 

 

 

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Nickash
  • 3
  • 0
  • 0
Joining in
449 Views
Message 5 of 6
Flag for a moderator

Re: Email log

Thanks Graham that puts my mind at rest a little, hopefully they will get back to me tomorrow and we can sort it all out.

Thanks for your help.

Nick

0 Kudos
Reply
David_Bn
  • 4.91K
  • 226
  • 401
Forum Team
Forum Team
358 Views
Message 6 of 6
Flag for a moderator

Re: Email log

Good Morning Nickash,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your E-Mail address. I'd be happy to look into this for you.

 

Can you please look out for the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

0 Kudos
Reply