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Email locked

Joining in

My email account has been locked for over a week now for unspecified reasons. I was told this morning that I would be able to unlock it by resetting my password on the Virgin Media app but I cannot get this to work. Can anyone who has had a similar issue help or can someone from Virgin Media assist me?


Forum Team
Forum Team

Hi Scoopbhoy67

Thank you for your post and welcome to our community.

We are sorry to hear the email account has been locked.

What error are you getting when trying to change the password please?

Please pop back to us when you can. 

Vikki - Forum Team

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