on 10-07-2023 15:42
After the issues we've all had with Virginmedia email recently, I have not got access to my email at all. After the 19th June situation, I had access to my email but not access to historic emails. I could still use email. On Thursday 29th June I have lost all access to my email. I cannot even access email within the my virgin media web pages. I have followed the advice on the page which is to reset password for the account and reset the password for the 'app password' both of which I have done multiple times, but it makes no difference. My email account is locked. This is a secondary email on the account and the primary email has not been locked. I keep trying the online chat function to help and its going nowhere.
I cannot function without access to my email and I am waiting for several important emails as I am in the process of changing my name due to marriage. I am worried I am going to miss important emails.
on 14-07-2023 16:29
I have the same issues. Lost all email prior to 19th June but could still send and receive. Last Monday (3rd July) I lost access to my email completely - no webmail
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
Email clients do not work either.
I can login to the SMTP server using cURL but not IMAP.
I have followed instructions to reset passwords etc at least half a dozen time, been promised on chat that it will be resolved in 25 hours (twice), raised 2 complaints and sent an email to excutiveteam@virginmedia.co.uk. Nothing has changed and I still cannot get to my email.
on 14-07-2023 16:54
Hello colint62.
Thanks for your post.
Sorry to hear about the issue with your loss of email access
I can look into this for you if you like.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L