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Email locked

Joining in

I have a secondary email address - ntlworld - which suddenly stopped working on Friday night. 
Spent 4 hours on the phone with call centre changing the password repeatedly but that did nothing. 
They now say I have to wait 5 days !?!!! But I’m not sure anything will be resolved. 
it’s not working on any device. 
I suspect the problem occurred when I hit ‘reply all’ to a group email that may have contained suspect emails. 
I need to get it unblocked asap. Any help out there ?? 


Forum Team (Retired)
Forum Team (Retired)

Hi there SH6,

Thanks for your post and welcome to the community.

Many apologies for the email problems you've experienced, given the details explained so we can investigate this matter further I've dropped you a PM.

The message will appear within the envelope icon at the top right hand side of the page.