We've had a problem with locked emails now since 5th November 21. My parter and I use 2 x iPhones and an iMac for our emails and had the same emails since 2008. I've had over 15 phone calls to VM and spent many many hours trying to resolve the problem. According to VM there has been suspicious activity on the primary holders email account resulting in both accounts being locked. We've been told the problem has been escalated to the level 2 IT department who initially provided the same solution as the level 1 help team. They also promised a phone call back today at 6pm which never took place. The problem has once again been escalated to the level 2 IT team. We were told to carry out the following tasks:-
1) run antivirus software on both phones and mac which we have now completed using AV software.
2) change our passwords to something new and unique - this has been completed.
3) Switch off iPhone / iMac for 30 mins and emails should be up and running
Despite carrying out all the above tasks none have worked. After 16 days without emails this is yet to be resolved and has been submitted back to the level 2 IT team. This is now beyond a joke.