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ssm
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Email locked

I too have the issue about locked email account and I cannot access email through My Virgin Media, it just tells me Forbidden.

I have tried to follow the instructions to scan for viruses and to reset the password but after resetting the password it takes me back to the start of the process to reset! I have been trying to reset for several days now!

I am fortunate that I can access my emails on my apple device email but I only use that to quickly read emails, I reply and do new emails through My Virgin Media!

 Please assist, thanks. 

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Gareth_L
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Message 2 of 6
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Re: Email locked

Hello ssm

Sorry to hear this has happened 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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ssm
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Re: Email locked

Thanks for the message but i was finally able to reset the password and I then got back into my virgin media emails.
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Paul_DN
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Message 4 of 6
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Re: Email locked

Hi SSM,

Thanks for coming back to us and for the update, glad to hear you was able to get back into your Emails, did you change the password to something totally different to stop this happening again?

Regards

Paul.

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ssm
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Re: Email locked

yep, totally different from previously used. Fingers crossed doesn't happen again.
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Lee_R
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Re: Email locked

We hope so too @ssm

I am going to send you a quick private message.

Regards


Lee_R

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