Virgin Media Community

[Seasiders70]

Had a text 2 days ago saying my blueyonder virgin mail had been locked due to a spam inbox. I now cannot go on email and also it will not allow me to go onto virginmedia to sort it. Tried ringing 3 times to virgin and nothing despite waiting half an hour all times. Sick of virgin now and im sure posting this will be pointless as really i need to speak to someone. So annoyed.

[likeaverjin]

No need to call them, just go through the 'forgotten password' on the login page and change your password. That'll fix it for you

[Seasiders70]

No doesnt work as email is locked. On virginmedia it is same. cant 100% remember username or password and when i click the links that ive forgot it still doesnt work. i NEED the email unlocking. 

[Emma_C]

Hi Seasiders70, 

Thanks for your post and welcome to our community. 

Sorry you're having issues with the email service. 

Have you not received any text messages with us regarding this?
 

If not then please reply to my personal message I'm sending now and we'll take it from there.

[Deeisbond70]

Yes finally! As I stated in the headline all it needed was my email unlocking with a new password sent. Once in I have reset it. Glad its sorted but 2 weeks? Oh well.