Yesterday, I was logged out of my snapchat account and the password appears to have been changed. I sent a password reset email, only to find I had also been logged out of my ntlworld.com email account. I have since tried to log in to my email account using my email address and password, which did not work (on my phone or laptop). When this failed, I tried to reset my password but my security answers came up as incorrect, even though I know I inputted them accurately. An error message also came up which said that my email address/password was not recognised.
Has my email account been deleted, locked, hacked? I really need access to this email ASAP.
I called virgin media customer service yesterday and thought it had been sorted but still cannot log in. Someone help please! There is no account recovery help online?!