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susy2
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Email locked/hacked and cannot access: ntlworld

Yesterday, I was logged out of my snapchat account and the password appears to have been changed. I sent a password reset email, only to find I had also been logged out of my ntlworld.com email account. I have since tried to log in to my email account using my email address and password, which did not work (on my phone or laptop). When this failed, I tried to reset my password but my security answers came up as incorrect, even though I know I inputted them accurately. An error message also came up which said that my email address/password was not recognised.

Has my email account been deleted, locked, hacked? I really need access to this email ASAP.

I called virgin media customer service yesterday and thought it had been sorted but still cannot log in. Someone help please! There is no account recovery help online?!

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Paulina_Z
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Re: Email locked/hacked and cannot access: ntlworld

Hi @susy2,

 

Welcome to our Community Forum! Thank you for your first post!

 

We're sorry to hear that you've been experiencing some issues with your NTLWorld email.

 

I will have to take a few more details in order to look into this issue a little further.

Please keep an eye our for a purple envelope at the top right corner of your forum page, as I will send you a private message.

 

I will be in touch soon!

 

Thanks,

Paulina_Z
Forum Team



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