Virgin Media Community

[lukew1]

Hi - I’ve been locked out of my desktop access to blueyonder account (tho it’s still working from iPhone). When I try to reset my password I’m unable to access webmail and get a Forbidden 403 error message.

please can someone help?

[Alex_RM]

Hi lukew1,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're experiencing some issues with accessing your emails. 

Can you confirm if you still have an active broadband account with us? If so, will it allow you to try a password reset?

Alex_Rm

[lukew1]

Thanks Alex -

I ended up following advice posted elsewhere on the forum to delete cookies and reset password. That seems to have solved it.

regards 

[Travis_M]

Hi @lukew1

Thanks for the reply!

Great to hear this has sorted it, I hope you have a great day 🙂

Regards