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lewisp91
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Email locked changed password still locked

I got a spammy looking Renault from vm. I can't get email from work since. I followed all the help instructions. 

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jpeg1
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Re: Email locked changed password still locked


@lewisp91 wrote:

I got a spammy looking Renault from vm. I can't get email from work since. I followed all the help instructions. 


What did the Renault say? 

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Steven_L
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Re: Email locked changed password still locked

Hey @lewisp91,

Welcome back to the community and thanks for taking the time to post here on the forums.
I'm not sure what you're referring to when you say Renault, please can you clarify?

Regards,

Steven_L

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lewisp91
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Re: Email locked changed password still locked

It's obviously a typo and seeing vm dont allow editing of posts i didn't correct it. Funny the new password was limited to 8 chars so it's hackable

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Graham_A
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Re: Email locked changed password still locked


@lewisp91 wrote:

It's obviously a typo and seeing vm dont allow editing of posts i didn't correct it. Funny the new password was limited to 8 chars so it's hackable


There is a 30 minute edit window for posts.  Still wondering what you meant to type that got changed to Renault?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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jamesofmerton
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Re: Email locked changed password still locked

'Funny the new password was limited to 8 chars so it's hackable'

any password length is hackable. it is at what point the hacker gives up. 

 

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lewisp91
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Re: Email locked changed password still locked

Renualt is obviously a typo for email

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lewisp91
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Re: Email locked changed password still locked

I sujjest if it is so impor@nt to you you re reed mi korrectD emale

Also u kud gooogal thee wurd "politeness" or "courteous"

 

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Re: Email locked changed password still locked

Disregarding the typo entirely, your first post made so sense. No-one could know what was in the email you received. 

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lewisp91
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Re: Email locked changed password still locked

Your Virgin Media Account number: 26 - [REMOVED]
Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F009627283
 
A device using your internet connection may be infected with malware
 
Dear Mr Lewis,
 
You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
 
It is important that you:
 
a. Do a full virus scan on your device with up-to-date anti-virus software
b. Reset your password to something new, unique to this account and secure.
 
After resetting your password, your mailbox will automatically be unlocked after 15 minutes.
 
Please ensure that the above points have been completed to prevent your mailbox from being locked again.
 
More help and support
 
For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.
 
Kind regards,
 
The Virgin Media team
 

 

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

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