Email locked and unable to change passed

[belleidea]

Hi, my email account has been locked on the Virgin website. I have been advised to change my password but am unable to do this - keep getting the error code DEF01. Any ideas?

[Kain_W]

Apologies for the issues faced belleidea,

Welcome to the community.

To investigate this I've dropped you a PM. 

You can find this via the purple envelope icon.

Thanks,

[Kain_W]

Thanks for your cooperation over PM belleidea, 

That should now be sorted for you. 

If you do have any further problems then be sure to pop back up to us and we'll run checks. 

Thanks,