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Email link not working

Tuning in

Good evening, I can access my emails from my phone but when I try and access from My Virgin Media when signed in via the "email" link I just get a message saying "Oops! We can't find the page you're looking for" - this is both on my phone via the web and on my laptop.  Any ideas?


Very Insightful Person
Very Insightful Person

Do you get the same when going directly to


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Forum Team
Forum Team

Hi @Woley1970 

Thanks for posting and welcome to the community. Sorry to hear of this webmail issue - this is a known issue and one we're working hard to resolve asap.

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill