For two weeks now I have not been able to reply, forward, delete or compose emails using any browser (I have tried Chrome, Firefox & Edge). I can receive emails and, and in fact now have over 400 emails in my inbox that I cannot action. The problem is apparent on my laptop & phone. I have had 3 WhatsApp chats with Virgin, all resulted in them being unable to help and asking that I phone the helpline. Well we all know how difficult that is to actually get someone to talk to, but I eventually managed it last Friday when I was assured that it would be fixed within 24 hours. That was obviously just a fob off, because this morning still the same problem. So miracle of all miracles I managed to get through on the helpline again, only to be told once again that it will be fixed but by 9am tomorrow.
What makes all this even more frustrating is that I submitted a complaint over a week ago, that I eventually had a response to today via email to say that my issue was resolved and if I believed that to be incorrect I should respond using email! If only I could! Has anyone else experienced this behavior with using email in a browser?
