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speedy-2
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Email help

spent all day trying to contact VM  finally got on chat after 7 hours only to be told they can't help with email and the nice lady (not) then cut me off, Me primary email address is down or at least I am locked out, this is the message I get on webmail

 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

Any help or advice would be amazing

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Graham_A
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Re: Email help

This could be caused by a number of reasons.  Is the address linked to your current VM broadband account?

Or, it may have been locked for security reasons.

The Forum Team will ask you to change the password on the account. You may need to use Forgotten Password: 

virgin-media-reset-username-and-password 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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speedy-2
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Re: Email help

Hi Graham Thank you for the reply, yes the email address is linked to my account in fact it is the primary email , I have changed the password to no avail, just fuming with the lack of help from VM

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Graham_A
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Re: Email help

This is by far the best place to get VM support for issues like this.  The Forum Team should get to this thread soon and will be able to help you.

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Graham

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Alex_RM
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Re: Email help

Hi speedy-2, 

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're unable to get into your online account, I've popped you over a private message so I can get a few more details from you.

 

Alex_Rm

speedy-2
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Re: Email help

Many thanks Alex I have replied to your PM

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speedy-2
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Re: Email help

I would just like to say a massive thank you to 

Robert_P
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Re: Email help

Thank you for letting us know speedy-2, I've passed the excellent feedback on to both Alex and her manager to make sure she gets the recognition she deserves.

 

Really please to hear this has now been resolved.

 

Rob