Email hacked

[Margimartin1984]

I have an old blueyonder email which has been hacked and they have the password for this email. They have hacked my social media and keep sending me emails demanding bit coin etc. How can I change the password to this account or close the account as when I try to login to the email adress it says it doesn't exist any help would be greatly appreciated 

Thanks 

[Kain_W]

Hi Margimartin1984,

Thanks for your post and welcome to the community! 

Sorry to hear that your old email has been compromised, so we can get this investigated however I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Margimartin1984,

I'm glad we were able to get this sorted for you.

Do pop back up if you require any further assistance.

Take care,

[Joyce-Margaret]

Like Margimartin984, I also have an old unwanted Blueyonder email address. I regularly check it in case a legitimate message has slipped through. Then I have to delete score of uninvited sex scams. Can someone please tell me how to delete the email address?

[Kain_W]

Hi Joyce-Margaret,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced, can I ask firstly is the email linked to an active account?

Do let us know,