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Email hacked

Joining in

My virginmedia email account has been hacked, tried to change but because I set up new account when restarting virginmedia again I can’t get into my virginmedia to change pass word  tried sorting with customer services still struggling I have had instagram, Spotify and linked in hacked via email account no help from customer service as can’t reset old password for my old virginmedia email account. 
please help


Forum Team
Forum Team

Hi @WSJ731 👋.

Thanks for reaching out to us. Apologies for the issues you are having with your email address. 

We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.