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Email hacked

Moomins17
Joining in

I have an active virginmedia email thats been hacked and I cannot change the password (on the phone or via PC). The hacker is causing lots of problems, luckily we've stopped any shopping issues but they're causing lots of other problems and asking for money. The phone has just turned from Virgin to O2 .. how do i get this email account either reset somehow or just closed???

2 REPLIES 2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there Moomins17,

Thanks for your post and welcome to the community.

Sorry to hear about the email issues, so we can get this investigated I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain

Jodi_S
Forum Team
Forum Team

Thanks for the private message Moomins17,

We have now reported this issue to the relevant team as per your request.

Kind regards Jodi.