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Email hacked

Sara500
Joining in

Hi, 

my Email was hacked, I received emails from myself saying they wanted money via bitcoin. 
they managed to lock me out of my Facebook account & tried other social media accounts. 
I have changed my Virgin media password, please could you confirm that my email is no longer at risk? 

3 REPLIES 3

DavidC50
Joining in

The same has happened to me. I changed my password on one device but it wouldn't let me change it on my phone so now locked out of my emails and I can't seem to find the 'forgotten my password' link. Also locked out of FB. 

用心棒
Very Insightful Person
Very Insightful Person

Did you follow all the advice given here, My Virgin media email has been hacked | Virgin Media Help?

In addition do the following in webmail:

  • select ⚙ > Security
  • set Automatic sign out to 5 minutes
  • wait 5 minutes for automatic sign out to occur
  • sign back in and set Automatic sign out to previous value

    FYI: this is a workaround to try and sign out of other webmail sessions

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Vikki_M
Forum Team
Forum Team

Hi Sara500,

 

Thank you for your post and welcome to our community.

 

 I am sorry to hear your email account was hacked.

 

Please follow all the advise and complete all recommended actions listed here

 

Please pop back to us should you have any further issues. 

Vikki - Forum Team


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