Email hacked

[Kerrimcginn]

Husbands email has been hacked and password has been changed so have no access 

[Chris_W1]

Hi Kerrimcginn, thanks for the message and welcome to the forums. 

I am sorry to hear that this has happened and you have no access. 

Can you run a virus scan on the device and change the password to the online account/ email?

Please let us know how it goes?

Kind regards, Chris. 

[Kerrimcginn]

Hi Chris, 

We have ran a virus scan and wiped the device but still can't get into the email account online or on the device. The password has been changed so we can't even reset it as we can't get to the email link.

Kind regards 

Kerri

[Steven_L]

Thank for coming back to us Kerrimcginn, are you currently an active Virgin Media broadband customer?

If you are no longer a customer we will need to get the email address deleted from our system. 

Kind Regards,

Steven_L

[Kerrimcginn]

Hi Steve, yes l am a  active virgin media customer.

Kind regards 

Kerri

[Adri_G]

Thanks for the reply back and for confirming this, Kerrimcginn.

In order to be able to assist further with this email issue, I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.