Virgin Media Community

[Smvs]

So fed up. Virgin email has been hacked again. Happened to my husbands email 2 years ago and took so long to sort out he gave up and never used that email address again. Now it’s happened to me and I’m getting emails from companies to verify password and account changes, and from new companies because accounts have been set up using my email address. 

I normally get a constant daily stream of junk and spam through the virgin email address but this has gone one step further. 

This NEVER happens on my other email address, only the virgin one. I don’t even get junk/spam through my other email address.

Why are virgin email addresses so insecure, what are they not doing that other providers are!

any suggestions? really don’t want to go through weeks of hassle trying to contact virgin like last time. I’m a secondary account holder, main account holder working extremely long hours so not around to deal with them, and really doesn’t want to deal with them after last time.

[jpeg1]

Your best bet is the follow your husband's sensible move to another email provider. As you will see on here your email is one of many which have been hacked, which suggests that something is not right. 

In addition, Virginmedia have stopped issuing new email addresses. There are suggestions that email may eventually be phased out altogether. This may a good time to start making that move. 

[Smvs]

I know, and I have moved most to a different email address. I’m now going through and changing them all which is a total pain. And new accounts popping up every few minutes overnight. 
But probably less painful than dealing with virgin.
Just can’t understand why they don’t have the security others do, we‘ve paid them enough over the last 20 years.

Definitely deleting the address!

thanks

[Robert_P]

Hello Smvs

Sorry to hear of the problems with your email address, even though you're in the process of moving your account away we do have help here if you feel you have been hacked.

Rob

[jpeg1]

@Robert_P 

Why do you think so many people are reporting their email to be hacked? Are Virgin looking into this?