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gilcol
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Email hacked

I am trying to contact virgin media re my email being hacked.. Does anybody have contact details..? 

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Graham_A
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Re: Email hacked

Welcome to the Community Forum.

By posting here you have made contact with Virgin Media.  First responses are generally from community members, but the VM staff team will respond in 24 hours or so.

Whilst waiting for them can you confirm if you are a current VM broadband customer and is the email address concerned tied to that account?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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gilcol
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Re: Email hacked

Yes a VM broadband  customer and the email is tied to the account.. 

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Graham_A
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Re: Email hacked

Have you tried to regain access via the forgotten password route?

virgin-media-reset-username-and-password 

If that is successful follow all the steps set out here:

my-email-has-been-hacked 

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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gilcol
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Re: Email hacked

I'll try again but unsuccessful at mo.. Thank you 

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Beth_G
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Re: Email hacked

Hi gilcol,

 

Welcome to the community.

 

I am sorry to hear about your email account - what happens when you try to go down the 'forgotten' password route as Graham_A suggested? Also were you able to run a free online virus scanner on your devices as found on the page linked above?

 

Let me know

 

Beth

 

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