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Email hacked

I have a Virgin provided ntlworld email account that has been compromised for quite some time. I'm not a Virgin customer, however I thought the emails were supposed to be deleted but there in use as various people are using it to change the password on websites/applications associated with the email.

There may be a recovery email associated to it (it was a long time ago when it was created) but I am unsure of how this can be activated? 

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Re: Email hacked


@doylee00 wrote:

There may be a recovery email associated to it (it was a long time ago when it was created) but I am unsure of how this can be activated? 


The Forum Team (VM employees) can arrange for that old email account to be deleted and that will resolve the hacker problem. They my take a little while to pick up your post but they will then contact you via a private message and get the details. Don't post those details here. 😉

Once they advise you that it has been deleted you can confirm that either by sending an email to that address and see if you get a bounce back message or by entering the address here https://mailtester.com to see whether the account still exists on the VM email server.

Coenoby

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Re: Email hacked

Hi doylee00, 

 

Thanks for your post and welcome to our community 🙂

 

sorry to hear you're email address has been hacked, I've popped you over a private message to get a few more details so I can help.

 

Alex_Rm

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